Delivery



IMPORTANT NOTE:
by The White Rabbit

Dear Customers,

On behalf of the Wizard of Oz, we are very sorry to inform we are currently oversubscribed for Christmas and are not accepting any more orders until further notice.

We apologise for any inconvenience caused and hope to see you soon with more delicious adventures! x

Magical regards,

The White Rabbit


GENERAL TERMS:

Every time you place an order on Fairy Tale Gourmet's Online Shop, you will receive a confirmation email with details of your order. All of our products are freshly handmade by our team once an order is received.
Although we always aim to dispatch orders as soon as possible, it will normally take us 2-3 working days to dispatch an order from the placement date, and up to 10 working days during busy times.

Since all our products are made to order, we may take longer than usual to process orders for reasons that are beyond our control and other exceptional cases.

Orders are normally dispatched by standard ‘First Class’ service by Royal Mail, and will arrive at the recipient’s address in another 1-2 days from dispatch and usually between 2-5 working days for other countries (depending on the destination).

If you require the products for a specific date in the near future (less than 5 working days) or require a short notice delivery, we strongly recommend that theyyou contact us prior to placing your order to confirm feasibility of the required delivery times. We regret we cannot be held for responsible for failure to deliver short notice orders placed without our prior agreement.


Under no circumstances can Fairy Tale Gourmet be held responsible for the failure of deliveries to arrive on time due to postal or customs delays, and refunds cannot be given where orders have not arrived on time for these reasons. When you place an order you are automatically agreeing to this. Find out more about our Returns & Refund Policy in our Terms and Conditions.

Thank you for your understanding!

Shipping costs to UK mainland

All Items are shipped 1st class via Royal Mail. Express delivery by 1pm next day when previously agreed via email can be requested for an additional cost of £5.25 (please see notes above regarding express orders).